FAQ
How can I place an order?
We process all orders through our website www.joyfullies.com. Simply browse our product catalog and follow the checkout steps to place your order. You will receive a confirmation email. Once your order is in production, we will text message you at the phone number you provided to arrange a delivery or pickup date and time.
How can I pay?
We accept credit card payments through our secure payment provider Square. We also accept Paypal and Venmo.
How many days before I need the gift basket should I order?
Please place your order at least 3 days before you need it. We recommend to have the basket delivered or picked up one day before you intend to gift it.
If you would like to deliver the basket directly to the recipient, please make arrangement so that a person is available to accept the basket at the time of scheduled delivery. We cannot leave baskets at the door because of the risk of the balloon popping due to weather and environment.
Do you take same-day orders?
We currently do not offer same-day orders. Production time for all orders is 3 days.
Where do you deliver?
We deliver for free in Ramona, California. We also deliver in Poway and Escondido for a $15 dollar delivery fee. For all other locations, baskets must be picked up in Ramona in person.
Can I pickup my order?
Yes, you are welcome to pick up your order. We will meet up at a public spot near Albertsons in Ramona. Please select this delivery option during checkout.
Can I return or exchange my order?
No returns or exchanges are accepted.
Can I cancel my order?
We do not accept cancelations once an order is placed. Please read our product descriptions and terms carefully before ordering.
How long does the gift basket last?
The bubble balloon will last several weeks or even months, if the basket is kept in an indoor room temperature environment. The balloons inside the bubble balloon will begin deflating after a couple of weeks.
How do I care for the balloon?
To prevent the balloon from popping, keep the basket indoors in a room temperature environment. Keep the balloon away from sharp objects and do not place in direct sunlight.
Do you take bulk orders?
Yes, we are happy to fulfill bulk orders for your occasion. Please contact us through our contact form to discuss details.
Can I order a fully customized gift basket?
Yes, we’ll happliy create a fully custom order for you. Please send us an inquiry through our contact form here.
How can I contact you? What are your business hours?
You can find us on Instagram and Facebook or reach out to us through our contact form.
Our business hours are Monday through Friday from 8am to 6pm.